DigiMAT Travel is a division of DigiMAT Business Solutions LLC, based in Newport News, Virginia, USA. We operate as an independent third-party travel consultancy and provide travel-related support and assistance upon client request.
Consultancy and Service Fees
DigiMAT Travel is responsible only for refunding fees collected directly for our own consultancy or support services, subject to the nature of the service, work already performed, and applicable law. Fees for services already completed may be non-refundable where legally permitted and disclosed in advance.
Third-Party Booking Payments
The majority of travel-related payments are generally made directly by clients to airlines, hotels, cab providers, train operators, or other booking websites. These payments are collected and managed by the respective service providers, and their cancellation and refund policies apply. DigiMAT Travel cannot guarantee or independently authorise refunds of amounts paid directly to these third parties.
Cancellation Assistance
Upon the client’s request, DigiMAT Travel may assist with cancellation requests, booking modifications, name corrections, refund enquiries, and related communication. Such assistance does not guarantee approval or reimbursement by the relevant supplier. Any applicable consultancy fee will be communicated and authorised in advance.
Refund Processing
Refunds for third-party bookings are subject to the supplier’s rules, eligibility requirements, deductions, and processing timelines. Clients must contact the relevant supplier directly where required. DigiMAT Travel will provide reasonable assistance when requested.
Statutory Rights
Nothing in this policy excludes or restricts any refund entitlement or consumer right that cannot legally be excluded under applicable law.
By using DigiMAT Travel’s services, clients acknowledge and agree to this Cancellation and Refund Policy.