Privacy & Cookie Policy

Information We Collect

Depending on the services you request, we may collect the following information:

• Full name and contact details.
• Email address and telephone number.
• Travel dates, destinations and itinerary details.
• Booking references and reservation information.
• Payment confirmation and transaction details.
• Communication records, including emails, messages and service requests.
• Other information you voluntarily provide when contacting us.

We aim to collect only information reasonably necessary to provide our services and operate our business.

How We Use Your Information

We may use your personal information for the following purposes:

• Providing travel consultancy and customer support.
• Assisting with booking enquiries, cancellations, modifications and refund requests.
• Communicating service fees, payment authorisations and service updates.
• Processing authorised consultancy or support-service payments.
• Responding to questions, complaints and customer requests.
• Maintaining business and financial records.
• Preventing fraud and protecting our business.
• Meeting applicable legal, regulatory and contractual obligations.

We do not use personal information for purposes unrelated to our services without an appropriate legal basis.

Our Role as an Independent Travel Consultancy

DigiMAT Travel operates as an independent third-party travel consultancy and is not itself an airline, hotel, taxi or cab operator, railway company, or booking platform.

We may assist customers with travel-related enquiries, booking support, reservation modifications, cancellations and other consultancy services.

Clients may make payments and bookings directly through airlines, hotels, transportation providers or other third-party booking websites.

These third parties operate independently and maintain their own privacy policies, terms and data-handling practices. We encourage customers to review those policies before submitting personal or payment information directly to those providers.

We are not responsible for the independent privacy practices of third-party providers.

Payment Information

Payments for our consultancy or support services may be processed through third-party payment processors.

Where applicable, transactions may appear on your bank or card statement as:

DIGIMAT BUSINESS SOLUTIONS LLC

We may retain transaction records, payment confirmations and authorisation details for accounting, customer support, dispute resolution, fraud prevention and legal compliance.

We do not intend to store full payment card numbers or card security codes in our own records. Payment information submitted directly to a third-party payment processor is subject to that provider’s security and privacy practices.

Sharing of Personal Information

We may share relevant personal information with:

• Travel service providers, where necessary to assist with a requested service.
• Payment processors handling authorised transactions.
• Website hosting and technical support providers.
• Customer service and communication platforms.
• Professional advisers, accountants and legal representatives.
• Government authorities or law enforcement agencies where legally required.

We only share information where reasonably necessary for the relevant purpose, subject to applicable legal requirements and appropriate safeguards.

We do not sell clients’ personal information for monetary consideration.

International Data Transfers

As DigiMAT Business Solutions LLC is based in the United States, personal information may be processed or accessed in the United States and other countries where our service providers operate.

Where applicable data protection laws require safeguards for international transfers, we will take appropriate steps to protect personal information in accordance with those requirements.

Data Security

We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.

These measures may include access restrictions, secure systems and appropriate service-provider arrangements.

However, no method of electronic transmission or storage can be guaranteed completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Deliver the services requested.
• Maintain business and financial records.
• Resolve customer enquiries and disputes.
• Prevent fraud and protect our business.
• Comply with applicable legal and regulatory obligations.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable retention requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request restrictions on certain processing activities.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format, where applicable.

Certain information may need to be retained to satisfy legal, accounting, security or dispute-resolution requirements.

To exercise your privacy rights, please contact us using the details provided in this policy.

Cookies and Website Information

Our website may use cookies, server logs and similar technologies to maintain website functionality, improve performance, understand website usage and protect against security threats.

Further information about these technologies is provided in Part 2 of this policy.

Children’s Privacy

Our services are not intentionally directed towards children for independent use.

Where information about a minor is required for travel assistance, it should be provided by a parent, guardian or other legally authorised person.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology or legal requirements.

Any updated version will be published on our website with a revised effective date.

What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet or other device when you visit a website.

They help websites recognise your device, remember preferences and provide certain features.

Cookies may be temporary session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a specified period or until deleted.

Types of Cookies We May Use

Depending on the features and technologies implemented on our website, we may use the following categories:

A. Strictly Necessary Cookies

These cookies are essential for the website to function properly. They may support:

• Website navigation and basic functionality.
• Security and fraud prevention.
• Session management.
• Essential enquiry and booking-related features.

These cookies do not require consent where they qualify for an applicable legal exemption.

B. Functional Cookies

These cookies help remember your preferences and improve your browsing experience. They may be used to:

• Remember language preferences.
• Retain certain website settings.
• Improve website functionality.
• Remember selected preferences.

Where required by law, we will request consent before activating these cookies.

C. Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website. They may collect information such as:

• Website visitor numbers.
• Pages viewed.
• Time spent on particular pages.
• Browser and device information.
• Website traffic sources.
• General website performance data.

We may use services such as Google Analytics if implemented on our website.

D. Marketing and Advertising Cookies

These cookies may help us measure advertising performance and deliver relevant marketing content. Depending on the tools implemented, they may include:

• Google Ads tracking technologies.
• Meta advertising technologies.
• Conversion tracking.
• Remarketing technologies.

These cookies will only be activated after obtaining the required consent.

Third-Party Cookies

Certain third-party services integrated into our website may place cookies or use similar tracking technologies. Depending on our website functionality, these may include:

• Google services and analytics tools.
• Social media platforms.
• Website hosting and security providers.
• Online booking or payment providers.
• Embedded maps and external content services.

Third-party providers may process information according to their own privacy policies.

Cookie Consent and Preferences

When you first visit our website, you may be presented with a cookie consent banner. You may be given the following choices:

• Accept All: Allow all cookie categories.
• Reject Non-Essential: Allow only strictly necessary cookies.
• Manage Preferences: Select which optional cookie categories you wish to enable.

We will not activate non-essential cookies or tracking technologies before obtaining the consent required by applicable law.

You may change or withdraw your cookie preferences at any time through the cookie settings option available on our website.

Rejecting optional cookies should not prevent you from accessing essential website features.

Managing Cookies Through Your Browser

Most internet browsers allow you to manage cookies through their settings. You can generally:

• View cookies stored on your device.
• Delete existing cookies.
• Block cookies from specific websites.
• Restrict third-party cookies.
• Receive notifications when cookies are stored.

Please note that disabling certain cookies may affect website functionality.

Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our website, technology, third-party services or applicable legal requirements.

The latest version will always be made available on our website.

Contact Us

If you have any questions, concerns or requests relating to this Privacy and Cookie Policy, please contact us:

We will make reasonable efforts to respond to privacy-related enquiries and requests within the timeframes required by applicable law.